Elevating the candidate experience with a hospitality-driven approach

This session recording is from Greenhouse Open Forum: Join the Talent Makers 2021

At every step of the interview process, candidates are evaluating your organization just as intently as you are evaluating them. And much like hospitality, a mediocre experience will likely drive your most qualified candidates away and straight to the competition. In this session, hear from talent leaders at Toast and Nielsen as they share principles for using hospitality-level customer experience tips and how to apply it to your hiring to create the most inclusive and equitable process for every single candidate.


  • Lori Bush, Toast
  • Melissa Thompson, Nielsen
  • Jacqui Maguire, Headway

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