Greenhouse Customer Success

We’re dedicated to your success

Greenhouse Customer Success teams are your partner in hiring, providing you with expertise and advice to help your organization get the most value from Greenhouse and reach your hiring goals – faster.

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Meet your Greenhouse team

Greenhouse Customer Success has three key teams working to make you even better at hiring with specific, thoughtful guidance and tools.

Your Technical Support team

Resolves any tech-related account problems with technical guidance.

  • Troubleshooting and resolving technical issues

  • Providing enablement resources to answer questions

  • Facilitating integration configurations

This team includes Technical Support Specialists and Support Engineers.

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Your Account Services team

Manages your account and coaches you with best practices to track and meet your hiring goals through a proactive, strategic partnership.

  • Implementation to ensure easy, widespread adoption

  • Advisement on how to get the most out Greenhouse

  • Account strategy and assistance as needed

This team includes Customer Success Managers, Account Managers, Implementation Consultants and Technical Account Managers.

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Your Professional Services team

Consults with you on additional services as needed, including tailored, time-sensitive engagements designed to meet specific business outcomes.

  • Technical consulting on designing custom integrations between Greenhouse and your HCM software, including HRIS Link

  • Standard and custom data migration services for historical candidate and job data from your legacy ATS to Greenhouse

  • Strategic consulting on how to incorporate best practices and data governance into Greenhouse

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All-access resources available 24/7

Take advantage of this free collection of learning and support resources whenever you need it, including:

  • Instructor-led training on a wide variety of topics, occurring daily

  • Best practice guidance from experts and peers via regular office hours

  • Self-paced learning with on-demand articles, videos and tutorials

Check out resources
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Our guiding principles to your success

A few of the faces helping you hire better

Why our community loves Greenhouse

What I love about Greenhouse is that it is easy and user friendly. With the help and support team it makes it easy to ask questions if needed and everyone on the team I encountered has been great!”

Marthe V Moise

Talent Acquisition Recruiter at Jenzabar

The client, tool, and IT support from Greenhouse is extremely seamless. They are fast to respond and they always follow ups.”

Janus Kwong

Recruiting Consultant at Trivago

My Implementation Strategist was really engaged, supportive and provided me with all the answers that I have asked for in a very timely manner. Overall the materials provided by Greenhouse have made the implementation process very smooth.”

Magdalena Skowronat

Senior Manager, Talent Acquisition Operations at Mews Systems

Ready to become great at hiring?

Request a demo