Greenhouse Customer Success

We’re dedicated to your success

Greenhouse Customer Success teams are your partner in hiring, providing you with expertise and advice to help your organization get the most value from Greenhouse and reach your hiring goals – faster.

Count on us to bring even more efficiency to your process

Increase adoption and success across your organization’s hiring teams and see more value from Greenhouse sooner, so you can amplify the impact of your hiring teams.

Get help in increasing user expertise at every level

Gain insights on progress against your hiring goals and areas you can improve. Our team will help alert you to new hiring trends and solutions, giving you the advantage of diverse perspectives and approaches to problem solving.

Maximize Greenhouse effectiveness for your organization

Utilize our proven model for measurable hiring improvement with successful methods adopted by other customers like you. You can also get tailored product configurations designed to meet your unique hiring needs to better achieve your goals.

Meet your Greenhouse team

Greenhouse Customer Success has three key teams working to make you even better at hiring with specific, thoughtful guidance and tools.

Your Technical Support team

Resolves any tech-related account problems with technical guidance.

Troubleshooting and resolving technical issues
Providing enablement resources to answer questions
Facilitating integration configurations

This team includes Technical Support Specialists and Support Engineers.

Your Account Services team

Manages your account and coaches you with best practices to track and meet your hiring goals through a proactive, strategic partnership.

Implementation to ensure easy, widespread adoption
Advisement on how to get the most out Greenhouse
Account strategy and assistance as needed

This team includes Customer Success Managers, Account Managers, Implementation Consultants and Technical Account Managers.

Your Professional Services team

Consults with you on additional services as needed, including tailored, time-sensitive engagements designed to meet specific business outcomes.

Technical consulting on designing custom integrations between Greenhouse and your HCM software, including HRIS Link
Standard and custom data migration services for historical candidate and job data from your legacy ATS to Greenhouse
Strategic consulting on how to incorporate best practices and data governance into Greenhouse

All-access resources available 24/7

Take advantage of this free collection of learning and support resources whenever you need it, including:

Instructor-led training on a wide variety of topics, occurring daily
Best practice guidance from experts and peers via regular office hours
Self-paced learning with on-demand articles, videos and tutorials

Check out resources

Our guiding principles to your success

1. Diversity

You'll gain opportunities to work with diverse teams that help you tackle hiring challenges from different vantage points and perspectives.

2. Collaboration

We’re here to collaborate with and challenge each other – you’re the expert on your business, and we’re the experts in helping you get measurably better at hiring.

3. Respect

Your team and hiring needs will be treated with the respect and dedication they deserve – and we hope to receive the same from you.

A few of the faces helping you hire better

Rafael Pagan

Senior Customer Project Manager, Professional Services - US

Krittika Roychowdhury

Strategic Consultant, Professional Services - US

Ailbhe Cunningham

Technical Consultant, Professional Services - EMEA

Cynthia Chen

Account Manager, Account Services - US

Rick O'Connor

Customer Success Manager, Account Services - EMEA

Maya Flores

Customer Success Manager, Account Services - US

Jean McCormack

Senior Technical Support Specialist, Technical Support - EMEA

Armando Munguia

Technical Support Specialist, Technical Support - US

Brittany Huber

Support Engineer, Technical Support - US

Why our community loves Greenhouse

What I love about Greenhouse is that it is easy and user friendly. With the help and support team it makes it easy to ask questions if needed and everyone on the team I encountered has been great!”

Marthe V Moise

Talent Acquisition Recruiter at Jenzabar

The client, tool, and IT support from Greenhouse is extremely seamless. They are fast to respond and they always follow ups.”

Janus Kwong

Recruiting Consultant at Trivago

My Implementation Strategist was really engaged, supportive and provided me with all the answers that I have asked for in a very timely manner. Overall the materials provided by Greenhouse have made the implementation process very smooth.”

Magdalena Skowronat

Senior Manager, Talent Acquisition Operations at Mews Systems