We’re dedicated to your success
Greenhouse Customer Success teams are your partners in hiring, providing you with expertise and advice to help your organization get the most value from Greenhouse and reach your hiring goals – faster.
Count on us to bring even more efficiency to your process
Increase adoption and success across your organization’s hiring teams and see more value from Greenhouse sooner, so you can amplify the impact of your hiring teams.
Get help in increasing user expertise at every level
Gain insights on progress against your hiring goals and areas you can improve. Our team will help alert you to new hiring trends and solutions, giving you the advantage of diverse perspectives and approaches to problem solving.
Maximize Greenhouse effectiveness for your organization
Utilize our proven model for measurable hiring improvement with successful methods adopted by other customers like you. You can also get tailored product configurations designed to meet your unique hiring needs to better achieve your goals.
Meet your Greenhouse team
Greenhouse Customer Success has three key teams working to make you even better at hiring with specific, thoughtful guidance and tools.
Your Technical Support team
Resolves any tech-related account problems with technical guidance.
- Troubleshooting and resolving technical issues
- Providing enablement resources to answer questions
- Facilitating integration configurations
This team includes Technical Support Specialists and Support Engineers.
Your Account Services team
Manages your account and coaches you with best practices to track and meet your hiring goals through a proactive, strategic partnership.
- Implementation to ensure easy, widespread adoption
- Advisement on how to get the most out of Greenhouse
- Account strategy and assistance as needed
This team includes Customer Success Managers, Account Managers, Implementation Consultants and Technical Account Managers.
Your Professional Services team
Consults with you on additional services as needed, including tailored, time-sensitive engagements designed to meet specific business outcomes.
- Technical consulting on designing custom integrations between Greenhouse and your HCM software, including HRIS Link
- Standard and custom data migration services for historical candidate and job data from your legacy ATS to Greenhouse
- Strategic consulting on how to incorporate best practices and data governance into Greenhouse
All-access resources available 24/7
Take advantage of this free collection of learning and support resources whenever you need it, including:
- Instructor-led training on a wide variety of topics, occurring daily
- Best practice guidance from experts and peers via regular office hours
- Self-paced learning with on-demand articles, videos and tutorials
Our guiding principles to your success
1. Diversity
You’ll gain opportunities to work with diverse teams that help you tackle hiring challenges from different vantage points and perspectives.
2. Collaboration
We’re here to collaborate with and challenge each other – you’re the expert on your business, and we’re the experts in helping you get measurably better at hiring.
3. Respect
Your team and hiring needs will be treated with the respect and dedication they deserve – and we hope to receive the same from you.
A few of the faces helping you hire better
Rafael Pagán
Senior Customer Project Manager, Professional Services - US
Joshua Bowditch
Principal Strategic Consultant, Professional Services - US
Krittika Roychowdhury
Senior Strategic Consultant, Professional Services - US
Cynthia Chen
Account Manager II, Mid Market, Account Services - US
Rick O'Connor
Senior Customer Success Manager, Account Services - EU
Maya Flores
Senior Customer Success Manager, Account Services - US
Jean McCormack
Senior Technical Support Specialist, Technical Support - EU
Brittany Huber
Support Engineer III, Technical Support - US
Marthe V Moise
Talent Acquisition Recruiter at Jenzabar
Janus Kwong
Recruiting Consultant at Trivago
Magdalena Skowron
Senior Manager, Talent Acquisition Operations at Mews Systems
Ready to become great at hiring?
