Self-service setup for custom SMTP domains

Own your email setup, end to end

For organizations that send candidate communication from a custom domain, configuring SMTP used to mean opening a Technical Support ticket and waiting for a back-and-forth that could stretch across days. That’s fine the first time. It’s painful every time after that – when a domain rotates, a DNS record changes, or IT wants to switch providers.

Self-service setup for custom SMTP domains brings email configuration into your hands. Email-sending settings now live directly under Configure > Email settings, so admins can stand up, change or troubleshoot domain configuration without a support handoff.

What admins can do:

• Configure custom SMTP credentials and authentication details directly in the app
• Switch between custom SMTP and Mailgun without contacting Support
• Update sending domains and credentials when DNS or vendor changes happen
• Validate setup with built-in checks before going live

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Why it matters

Email is the connective tissue of recruiting. When candidate messages bounce, deliverability suffers, candidates ghost and recruiters lose hours chasing what should have been automatic. Bringing SMTP setup into the product means TA Ops, IT and admins can move at their own pace – and stay in control of one of the most operationally fragile parts of the hiring stack.

Available for Greenhouse Recruiting admins with email configuration permissions.