Fast facts: Key results

• Increased hiring volume by 108% in one month
• Reduced the time recruiters spent scheduling and gathering feedback
• Saved 12% on ATS cost

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About Zerocater

• 500 companies across 12 cities fed by Zerocater
• 50 to 7,500 employees at Zerocater’s customers
• 91% of companies give high ratings to Zerocater’s personalized menus

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Zerocater is one of the top providers of corporate catering and cafeteria solutions that employees love. They offer a white-glove dining experience personalized to employees’ tastes and dietary restrictions, with flexible options for companies of all sizes, budgets and meal subsidy types.

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The challenge

As a company with HQ office roles like sales and engineering, in addition to front-of-house staff like catering managers, Zerocater can’t take a cookie-cutter approach to hiring. But unfortunately, with the other ATS, they encountered a few major challenges that were beginning to concern their Director of Recruiting, Theresa Morgan:

• Adapting to unpredictable hiring spikes required a system that could scale: In an average month, Zerocater hires from 25 to 30 employees, but when they land a larger customer, they may need to make as many as 50+ hires. This fluctuation means their hiring process needs to run smoothly and scale without breaking. “We have to be ready to go and pivot on a dime,” Theresa explained.
• A “cost-saving” switch to another ATS led to unexpected cost increases and inefficiencies: Tempted by the promise of an all-in-one solution and lower pricing, Zerocater briefly switched from Greenhouse to another ATS. But the new platform lacked the core functionality her team relied on – like scheduling and job board integrations. “It was going to cost me more money than what Greenhouse was going to cost in the end. And I wasn’t a fan of their scheduling,” Theresa said. Even worse, bottlenecks and technical issues nearly jeopardized a major client. “I know for a fact that with the other ATS, we would not have been able to staff the client in time,” she said. “That would have had a massively negative impact on the business.”
• Hiring across roles demanded flexibility: Zerocater’s recruiting team hires for both technical and front-line roles, which means different workflows, candidate journeys and hiring manager expectations. “There are different candidate touchpoints you have with different types of roles – they all need love in different places,” said Theresa.

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Theresa added, “Almost three months into the implementation of the new ATS, I was still encountering issues. It was slowing my team down. I was frustrated. I could tell my team was frustrated. If we lose our motivation, it reflects in our work and that ultimately impacts whether people accept the job or not.“

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The solution

Theresa quickly realized she’d made a mistake leaving Greenhouse. She realized the features within the Greenhouse platform could resolve the problems she was experiencing with the other ATS:

• Intuitive reporting built for recruiters, not just software demos: “Greenhouse is very user-friendly and intuitive and actually built for recruiters,” said Theresa. “The ease of use makes things seamless for candidates, hiring managers and recruiters.” Greenhouse Report Builder and its 40+ pre-built reports and the BI connector allow her team to address stakeholder questions from across the organization and align Greenhouse data with other HR, performance and business data specifically: “I can quickly and very easily pull data and see trends that I can share with leadership and my team to show how we are doing.”
• Reliable essential recruiting functions like job boards: Greenhouse ensures critical components – like job boards – run smoothly behind the scenes. “With the other vendor, our job board was disconnected for a month and we didn’t even know it. We spent thousands thinking we just weren’t getting applicants,” Theresa said. ‍
• Clear pricing with no hidden costs: Theresa was especially frustrated by the other ATS’ approach to licensing, which meant she’d end up paying for more licenses to give people permission for basic tasks like viewing candidate notes and scorecards. It would also be time consuming to monitor and manage moving seats around. Since Greenhouse doesn’t charge per seat, she knew exactly what the cost would be and who would have access.

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For the first time in a long time, Theresa felt a sense of relief – Greenhouse was helping her team move forward with clarity and confidence.

Returning to Greenhouse has just been a breath of fresh air. It feels like I can get stuff done. It’s extremely frustrating when you feel like you’re putting in a lot of effort, and you’re not getting the output for what you’re putting in.

_{– Theresa Morgan, Director of Recruiting at Zerocater}

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The results

‍Since returning to Greenhouse, Zerocater has seen a dramatic improvement in hiring agility – resulting in a 108% increase in hiring volume in just one month. The team can now scale quickly and confidently when a new client signs, knowing their tools will support high-volume hiring without slowing them down.

Recruiters also spend far less time on tasks like posting jobs and identifying repeat applicants. Thanks to Greenhouse’s user-friendly, intuitive features, the team can move faster and more efficiently across every part of the hiring process.

Theresa and her team no longer waste valuable time or budget chasing down issues caused by unreliable tools. With Greenhouse, core functions like job boards run reliably behind the scenes – unlike the other ATS, which led to thousands of dollars wasted (12% of their ATS cost). Greenhouse’s transparent pricing model has also been a huge relief. Without per-seat licensing, the team knows exactly who has access and what the platform will cost – no surprises or workarounds required.

The true value of hiring wasn’t there with the other ATS – but it definitely is with Greenhouse.

_{– Theresa Morgan, Director of Recruiting at Zerocater}

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